Case Studies

Real outcomes for real clients.

Boost Design - Leichhardt, NSW

Industry: Product Development

Problem: Needed specialist assistance with a large medical software and compliance project.

Solution: Guided IEC 62304 and cybersecurity compliance. Coordinated verification testing, regression analysis, code reviews and unit tests. Assisted with updates to SOPs and documentation.

Result: Completed the project through to client delivery.

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Betta Fire Protection - Frenchs Forest, NSW

Industry: Fire protection services

Problem: Manual, tedious and inaccurate commission calculations in Excel were costing time and money.

Solution: Built a comprehensive Power BI dashboard pulling from Uptick, covering staff profitability, job margins, and automated commission calculations.

Result: Real-time reports increased technician productivity by $120k per year. Saved $20k per year by eliminating manual commission work. Improved quote acceptance by 5%.

This dashboard became the foundation of our Firesoft product for all Uptick users.

"It was a pleasure working with Paul. He very quickly understood the requirements of our business. He developed a tool for us that provides us with real-time insight into the key metrics of our business. I look forward to working with him again in the near future."

Rob Newcombe, Managing Director, Betta Fire Protection

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Full House Water Filtration - Newport, NSW

Industry: Home services

Problem: Disconnected website and CRM, lost and untracked leads, missed opportunities.

Solution: Imported missing leads, built flows to convert website enquiries into CRM leads, and provided newsletter training.

Result: 600 leads recovered, newsletters sent to over 2,000 leads, 45 new conversions attributed to the improvements.

"I asked Paul to help me finalise my CRM by setting up leads, making system improvements, assisting with newsletters, and putting key processes in place. He did an outstanding job. He’s very professional, efficient, and easy to work with. I’m extremely happy with the results and we’ll definitely continue using his services."

Lee Murphy, Managing Director, Full House Water Filtration